Willmar Regional Cancer Center is proud to announce it has been named a 2013 Guardian of Excellence Award winner by Press Ganey Associates, Inc. The Guardian of Excellence Award recognizes top-performing facilities that consistently achieved the 95th percentile of performance in Patient Satisfaction.
The Press Ganey Guardian of Excellence Award is a health care industry symbol of achievement. Fewer than 5% of all Press Ganey clients reach this threshold and consistently maintain it for the one year reporting period. Press Ganey partners with more than 10,000 health care facilities, including more than half of all U.S. hospitals, to measure and improve the patient experience.
According to Barb Hoeft, Director of the Willmar Regional Cancer Center, “All of us at Willmar Regional Cancer Center know that the patient comes first. Treatment for cancer requires continued support for our patients and their families. This award represents an important recognition from the industry’s leader in measuring, understanding and improving the patient experience. We are pleased to be recognized.”
“We are proud to partner with Willmar Regional Cancer Center,” said Patrick T. Ryan, CEO of Press Ganey. “Achieving this level of excellence reflects the organization’s commitment to delivering outstanding service and quality. Willmar Regional Cancer Center’s efforts benefit patients in Willmar and the surrounding communities and will lead to improved patient experiences.”
Press Ganey Associates, Inc. – Recognized as a leader in performance improvement for nearly 30 years, Press Ganey partners with more than 10,000 health care organizations worldwide to create and sustain high-performing organizations, and, ultimately, improve the overall health care experience. The company offers a comprehensive portfolio of solutions to help clients operate efficiently, improve quality, increase market share and optimize reimbursement. Press Ganey works with clients from across the continuum of care — hospitals, medical practices, home care agencies and other providers — including 50 percent of all U.S. hospitals. For more information, visit www.pressganey.com.
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